Welcome to our FAQ section! Below you’ll find answers to some of the most commonly asked questions. If you don’t find the information you’re looking for, feel free to reach out to our customer support team at care@isoftonline.in.
1. What types of products does i-Soft Computer Solutions sell?
We offer a wide range of products to meet all your computing needs, including:
- Software: Operating systems, antivirus, productivity software, design software, and more.
- Computer Hardware: Laptops, desktops, accessories, and peripherals.
2. How do I place an order?
Placing an order is simple:
- Browse our store and add products to your cart.
- Review your cart and proceed to checkout.
- Enter your shipping and payment details.
- Complete your order, and you’ll receive an order confirmation email.
3. Can I cancel or modify my order?
Yes. If you want to cancel the order, you can cancel it any time. The time required to process cancellation request depends on the current stage of order. If you have any difficulty in cancelling an order or refund request, feel free to connect our customer support team at care@isoftonline.in or go through contact us page.
4. Do you offer international shipping?
No, currently we offer shipping only to India.
5. How do I track my order?
After your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order’s progress through the shipping carrier’s website. Also you can view your order and tracking information on your account page under “My Orders” (if you have registered on our site).
6. What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- UPI Apps
7. How do I download my software purchases?
Once your payment is processed, you’ll receive an email with a download link to your purchased software. You can also access your downloads from your account page under “My Orders.”
8. What is your return policy?
We want you to be happy with your purchase. If you’re not satisfied, you can return most items within 07 days of receiving them for a refund or exchange. Please note that software/downloadable/digital products are non-refundable once ordered. For more details, visit our Return Policy Page.
9. Do you provide product warranties?
Yes, we offer warranties on many of the products we sell, including hardware. Warranties vary by product and manufacturer, but you can find specific warranty information on each product page.
10. How can I contact customer support?
You can reach our customer support team through the following methods:
- Email: care@isoftonline.in
- Contact Form: You can also fill out our Contact Us form and we’ll respond as soon as possible.
11. Do you offer technical support for software and hardware?
Yes! We offer both technical support for software and hardware for software/downloadable/digital products. You can contact us via email or Contact Us form for assistance.
12. Can I request a product that is out of stock?
For some of the products, yes you can order the product event if it is out of stock. You can get this information on the product page itself.
13. Is my personal information secure?
Yes, we take your privacy seriously. All personal and payment information is encrypted and processed securely. For more information, please visit our Privacy Policy.
14. What is estimated delivery time?
Usually, on successful order, the order will be delivered within 5 to 7 days once dispatched (depending on the location).